Here at Beatties, we take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address.
However, sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. If this is the case with your item please contact Beatties immediately via email to firstname.lastname@example.org or via telephone on 03 5572 1198 between 9am – 5:00pm Monday - Friday (AEST/AEDT).
Customers who have purchased from Beatties should note that all returns/exchange enquiries must be received by Beatties within 30 days of you receiving your goods at your nominated delivery address. A Beatties Customer Support representative will be in contact with you within 1 - 2 business days after receiving your enquiry.
Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.
Beatties will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer.
Beatties will cover the shipping cost of defective item from the customer's nominated delivery address to our store in Hamilton, Victoria. This can be done several ways ie. Beatties emailing a returns shipping label to the customer to use at their local Australia Post Office, or by refunding the postage upon the defective item being received by us. However, it must be noted that Beatties reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us therefore, it is very important that if you have got a defective or damaged item, you must contact us within 30 days of receiving that item.
Change of Mind
Beatties does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to Beatties in exactly the same condition it was received by the customer.
You must contact Beatties to discuss any exchange within 30 days of receiving your item. Beatties reserves the right to refuse any return of a product due to change of mind.
All refunds are at the discretion of Beatties. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.
In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, Bank Transfer.
Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD) at the current exchange rate. Beatties is not liable for any variation in amount refunded due to exchange rates.
It can take up to 30 days for the refund to show up on the card statement.
In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer. Beatties cannot refund money onto a different credit card.
If you have paid by Bank Transfer Beatties will refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide Beatties with your Account Name, BSB & Account Number.
Transfers from financial institutions are not instant, and it may take up to 3 - 5 working days from the time the transfer was made to receive your refund.